Frequently Asked Questions
Everything you need to know about shopping with ROSÉ
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal with your order number and email address to start the process.
What payment methods do you accept?
ROSÉ accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated automatically during the checkout process.
How do I know the products are of high quality?
At ROSÉ, we source only premium materials and conduct rigorous quality control checks on every batch. Each product comes with a quality guarantee to ensure your complete satisfaction.